To help improve our customer experience and manage enquiries effectively, we may share the information you provide (by phone or email) with our trusted partner, Smooth Group Limited. When appointed to do so, Smooth Group may support us by: Monitoring and improving enquiry follow-up; Carrying out quality checks and mystery shopping; Gathering feedback from recent enquiries; Assisting with enquiry handling and communication. Calls may also be recorded for training and monitoring purposes. Smooth Group acts as a data processor and will only process your information in accordance with our instructions, solely for the above purposes. They will securely delete your data when it is no longer required.